Shipping & returns.

Clear expectations for every pack, from checkout to the kitchen.

Orders and delivery

Shipping

Orders are prepared for dispatch after payment and order details are confirmed. We will share the available service, shipping charge and estimated delivery window at checkout or in the order confirmation.

Delivery times can vary by destination, carrier conditions, public holidays and the availability of the selected grade or pack. Please make sure the delivery address and contact details are complete before placing an order.

Returns and quality concerns

Because cardamom is a food product, we do not accept returns of opened or used packs. If a parcel arrives damaged, incorrect or materially different from the confirmed order, contact us at trade@lachiindia.com as soon as possible with your order details and photographs of the parcel and product.

We will review the concern and, where appropriate, arrange a replacement, refund or another suitable resolution. Natural variation in pod colour, size and appearance between agricultural lots is not by itself a defect.

Wholesale orders

Wholesale specifications, payment terms, lead time, freight and claims procedure are confirmed in the accepted quotation or purchase order. Any terms agreed for a wholesale order take priority over this retail information.

Questions

For help before or after an order, visit the contact page. See our Terms & Conditions and Privacy Policy for the related legal information.