Privacy, with
clarity.

We collect only the information needed to respond, fulfil an order and improve the experience.

Last updated: 11 September 2026

1. Who we are

This Privacy Policy explains how Lachi India (“we”, “us” or “our”) handles personal information collected through this website, our enquiry forms and our order process. Lachi India is registered with the Registrar of Companies, Delhi (ROC Delhi).

2. Information we may collect

Depending on how you use the site, we may receive your name, email address, phone or WhatsApp number, company details, delivery address, order details and the message you choose to send us. We may also receive basic technical information such as browser type, device information, approximate location and pages viewed when those tools are enabled.

Payment details are handled by the payment provider selected for the order. We do not ask you to send full card, banking or other sensitive payment credentials by email or through an enquiry form.

3. How we use information

To answer questions, enquiries and wholesale quotation requests.
To confirm, prepare, ship and support orders.
To communicate about an order, service issue or requested update.
To maintain site security, prevent misuse and improve our products and service.
To meet legal, accounting and regulatory obligations where required.

4. Sharing and service providers

We may share the information needed for a specific purpose with trusted service providers such as payment, delivery, hosting, analytics or communications providers. They may use it only to provide the agreed service. We may also disclose information when required by law, to protect the site or to respond to a lawful request.

5. Retention and security

We keep information only for as long as it is reasonably needed for the purpose collected, an active customer relationship, accounting records, dispute resolution or a legal obligation. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

6. Your choices

You can ask us to access, correct or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. You can also ask us to stop a non-essential update or marketing message. Contact trade@lachiindia.com and include enough detail for us to identify your request.

7. Cookies and external links

The site may use essential storage for features such as the shopping bag and may use analytics or other tools when configured. External sites linked from Lachi India have their own privacy practices, and we are not responsible for their content or handling of information.

8. Updates and contact

We may update this policy when our services, providers or legal obligations change. The latest version will be posted here with a revised date. This policy is governed by the laws of India, and the courts at New Delhi will have jurisdiction, subject to applicable law. For privacy questions, contact trade@lachiindia.com.